You’ve got a problem — we’ve got the answer!
We pride ourselves in answering all technology questions. When you have a problem, you don’t always know if it is hardware, software, or something else altogether. Just describe the problem you are having and we do the rest. We have established partnerships and relationships with suppliers and providers that enable us to work with whomever is needed to get the problem resolved, get the part fixed, the patch loaded, the condition resolved.

Use our Online Support Form to tell us what you need!

The heart of our business is in the "trenches" of support. While technology can be fantastic, it can also be extremely frustrating and irritating as it is not always perfect. We are here to help you by providing a multi-tier structure for support depending on your size and need:

Bronze — On-Demand Service:
We provide on-demand support for clients who call us and are interested in help — it’s that simple.

Silver Service:
We offer a “home” or “small business” level of service, what we call “Silver Service”. For a minimal monthly fee ($99.00), we provide the user(s) with unlimited telephone and email support You won't find this level of service anywhere but here at Magtype/CR.
SPECIAL OFFER: Sign up for 3 months of our Silver Service & get the 4th month FREE!
Payment for 3 months must be made in advance to qualify for free fourth month.

Gold Service:
For larger companies we provide “Gold Support Agreements”. This comprehensive level of support handles all your computer and technology needs. These agreements set a minimum hourly level per month (based on numbers of systems, users, complexity, etc.,). Once your level of need is set, we agree to provide comprehensive support that includes:

1. Unlimited email support.
2. Unlimited telephone support.
3. Consolidated monthly billing with detailed logs of onsite support and service.
4. Priority support.
5. Reduced rates below our non-agreement rate.
6. Remote server maintenance, troubleshooting and diagnostics.
7. Reduced hourly rates for any additional time required over contract hours.
8. On-site Support: based on the hours agreed upon.
9. Emergency Service billed at a reduced rate as well.